Frequently Asked Questions
DO YOU POST YOUR ITEMS VIA. POST?
Yes, upon checkout we have an option to upgrade to a printed version - simple enable this and press send.
Where is my gift kit?
You can find the certificate as an attachment on your email. The gift kit can be located as a download link in the body of the email text.
HOW CAN I PLACE AN ORDER?
Each order is unique to the Piece of Mars. Once you finish the online form, an experienced employee will then handle everything, this includes:
Preparation of paperwork and electronic transmission of all necessary data to the Piece of Mars database and preparation of certificate and gift set.
IS EACH LOT NUMBER UNIQUE?
Yes. We only ever assign one lot number per order!
HOW LONG IS THE DELIVERY TIME?
We deliver by PDF within 24 hours via email. If you have not received your certificate within that time, please email firstname.lastname@example.org
I WAS EXPECTING A PHYSICAL PRODUCT TO BE DELIVERED
Our orders are digitally delivered which allows us to offer fantastic pricing and quick delivery.
WHERE IS MY GIFT PACK?
If your order has not arrived and you've used a coupon, please try again with the same coupon but with a different email address.
If you haven’t received the gift pack by email still within within 24 hours please contact email@example.com.
I’D LIKE TO ENQUIRE ABOUT A REFUND
If you are unhappy with your product, please reach out to firstname.lastname@example.org and we'll send you a new version. However as goods are personalized, generally a refund will not be given.